Introduction
Welcome to Prime Cargo. By accessing or using our website and logistics services, you agree to be bound by these Terms of Service. Please read them carefully before using our services.
Services
Prime Cargo provides transportation, freight, cargo handling, and logistics solutions, including road, air, sea, and rail transport services. All services are subject to availability and operational conditions.
Use of Our Services
By using our services, you agree to:
- Provide accurate and complete shipment information
- Ensure goods comply with all applicable laws and regulations
- Avoid shipping prohibited or restricted items
- Follow all documentation and shipping requirements
We reserve the right to refuse any shipment that violates our policies or legal requirements.
Shipping and Delivery
We aim to deliver shipments within estimated timeframes; however, delivery times are not guaranteed and may be affected by external factors such as weather, customs, and operational delays.
Prime Cargo is not responsible for delays beyond our control.
Tracking Services
We provide shipment tracking to offer visibility of cargo movement. Updates are provided based on carrier and system availability, and may occasionally be delayed.
Payments and Fees
All service fees must be paid in full before or at the time of service unless otherwise agreed. Additional charges may apply for customs duties, storage, or special handling.
Refund Policy
Refunds are only applicable under specific conditions, including service cancellation before shipment dispatch or proven failure to provide the agreed service.
- Once a shipment has been processed or dispatched, refunds will not be issued.
- Refund requests must be submitted in writing to our support team.
- Approved refunds will be processed within a reasonable timeframe depending on the payment method used.
- Additional charges such as customs fees, handling fees, or third-party costs are non-refundable.
Prime Cargo reserves the right to review and approve all refund requests on a case-by-case basis.
Liability
Prime Cargo handles all shipments with care and professionalism; however, we are not liable for:
- Damage due to improper packaging by the sender
- Delays caused by external or uncontrollable factors
- Indirect or consequential losses
We recommend using cargo insurance for added protection.
Cargo Insurance
Insurance may be available to cover loss or damage during transit. Coverage terms depend on the selected insurance plan and must be agreed before shipment.
Prohibited Items
We do not accept shipments containing illegal or restricted items such as:
- Illegal substances
- Weapons or explosives
- Hazardous or unauthorized goods
- Items restricted by local or international law
Intellectual Property
All content on the Prime Cargo website, including logos, text, and design, is owned by Prime Cargo and may not be copied or reused without permission.
Termination
We reserve the right to suspend or terminate services if a user violates these Terms or engages in fraudulent or illegal activity.
Changes to Terms
We may update these Terms at any time. Continued use of our services means you accept the updated Terms.
Contact Us
If you have any questions, contact us:
Prime Cargo Support
Email: support@primecargo.com